Privacy Policy

This Privacy Policy (“Policy”) explains how Diligent Domestic Delight Private Limited, operating under the name and style “MaidEazy”, collects, uses, stores, shares, and protects information provided by users of its website www.maideazy.co.in and mobile applications (collectively, the “Platform”).

1. COMPANY DETAILS

The Platform is owned, operated, and managed by:

Diligent Domestic Delight Private Limited
CIN: U78200MH2025PTC460976
Registered Office: 1/3, Shanti Niwas, Nehru Nagar, Kanjur Village Rd, Kanjurmarg East, Mumbai – 400042, Maharashtra, India

Hereinafter referred to as “MaidEazy”, “Company”, “we”, “us”, or “our”.

2. APPLICABILITY

This Policy applies to:

Users of the Platform (“Users”)
Service providers/Maids registered on the Platform (“Maids”)

By accessing or using the Platform or Services, you agree to this Policy and the Terms of Use available at: https://maideazy.com/legal/terms-and-conditions

If you do not agree, please do not use the Platform.

3. INFORMATION WE COLLECT

3.1 Personal Information

Name, phone number, email address
Residential address and service location
Household-related details relevant to service delivery (e.g., number of rooms, presence of pets)
Payment-related details (processed via secure third-party gateways)
Login credentials and account information

3.2 Non-Personal Information

IP address
Browser type, device information, operating system
Pages visited, time spent, referral URLs
Cookies and similar tracking technologies

3.3 Communications

If you contact us via email, chat, feedback, or support requests, we may store such communications for customer support and record-keeping.

4. PURPOSE OF COLLECTION

Provide and manage Services
Verify identity and eligibility
Process payments
Match Users with Maids
Improve Platform functionality and user experience
Communicate service updates and administrative messages
Prevent fraud and misuse
Comply with legal and regulatory obligations
Conduct internal analytics and research
Provide customer support

5. COOKIES & TRACKING

Remember user preferences
Analyze usage patterns
Improve Platform performance
Display relevant content and advertisements

You may control cookies through your browser settings. Disabling cookies may limit some features of the Platform.

6. SHARING OF INFORMATION

With Maids for service delivery
With employees, consultants, and affiliates on a need-to-know basis
With third-party service providers (payment gateways, analytics, cloud storage)
When required by law or government authorities
In connection with mergers, acquisitions, or asset transfers

We do not sell personal data to third parties.

7. TARGETED ADVERTISING

We may work with third-party advertising partners to display ads based on usage patterns. You may opt out of personalized advertising where applicable.

8. DATA RETENTION

As long as required to provide Services
As required under applicable law
For dispute resolution, fraud prevention, and legal compliance

You may request deletion of your data by emailing support@maideazy.co.in, subject to legal obligations.

9. USER RIGHTS

Access your Personal Information
Request correction or updates
Withdraw consent
Request deletion (subject to law)
Opt out of marketing communications

Requests can be made at support@maideazy.co.in.

10. SECURITY MEASURES

We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and use of the Platform is at your own risk.

11. DATA TRANSFER

Your information may be stored or processed within or outside India, in compliance with applicable laws. By using the Platform, you consent to such transfers.

12. THIRD-PARTY LINKS

The Platform may contain links to third-party websites. MaidEazy is not responsible for their privacy practices. Please review their policies independently.

13. CHILDREN’S PRIVACY

The Platform is intended for individuals 18 years and above. We do not knowingly collect personal data of minors. If such data is identified, it will be deleted promptly.

14. CHANGES TO THIS POLICY

We may update this Policy from time to time. Material changes will be notified on the Platform. Continued use signifies acceptance of the updated Policy.

15. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000:

Grievance Officer: Samir
Phone: +91 8591035939
Email: support@maideazy.co.in

Grievances will be addressed within 30 days of receipt.

16. CONSENT

By using the Platform, you expressly consent to the collection, use, storage, sharing, and processing of your information as described in this Policy.

17. ELECTRONIC RECORD

This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.